Terms and Conditions

ARTICLE 1 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale ("Products") by the Seller on the site https://vextim.com. The Products offered for sale on the site are as follows: Personalized clothing and accessories

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site https://vextim.com which the customer is required to read before ordering. The choice and purchase of a Product are the sole responsibility of the Customer. Product offers are within the limit of available stocks, as specified when placing the order. These T&Cs are accessible at any time on the site https://vextim.com and will prevail over any other document.

The mere act of placing an order on the site implies unreserved acceptance of these general terms and conditions of sale. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller’s contact details are as follows: Vextim Limited – Mail: contact@vextim.com

The Products presented on the site https://vextim.com are offered for sale in the following territories: Worldwide
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.

ARTICLE 2 – PRICE

The Products are supplied at the current prices listed on the website https://vextim.com , when the order is registered by the Seller. Prices are expressed in Euros, including VAT.

The prices take into account any discounts that may be granted by the Seller on the site https://vextim.com . These prices are firm and not revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time. The prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 3 – ORDERS

It is up to the Customer to select on the site https://vextim.com the products he wishes to order, according to the following terms:
Payment is made via credit card or paypal and will be debited immediately. Once the payment is validated your order will be manually verified and then it will go to production at the workshop to be printed and then shipped.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
The order cannot be cancelled or modified if it has already gone into production in the workshop.
Product offers are valid as long as they are visible on the site, within the limit of available stocks.
Any order placed on the site https://vextim.com constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
The customer will be able to follow the progress of their order on the site.

ARTICLE 4 – PAYMENT CONDITIONS

The price is paid by secure payment, according to the following terms: payment by credit card via Stripe or PayPal. The price is payable in cash by the Customer, in full on the day the order is placed. Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site https://vextim.com . Payments made by the Customer will only be considered final after actual collection of the amounts due by the Seller.

The Seller shall not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above. In addition, the Seller guarantees the security and confidentiality of banking data in accordance with the regulations in force, in particular the General Data Protection Regulation (GDPR).

ARTICLE 5 – DELIVERIES

Our products are printed and prepared by hand, which implies a certain delay before shipping. The average preparation time for an order is usually between 1 and 5 working days, depending on the workload in the workshop. Our preparation times are measured daily and displayed on each product sheet above the "Add to cart" button for more transparency and precision.

Once your order is ready, it will be shipped with the following delivery times:

• Metropolitan France : 5 to 8 working days
• In Europe : 5 to 8 working days
• Rest of the world : 5 to 20 working days (depending on destination)

Thus, the total delivery time, including preparation and shipping, is between 2 to 7 working days for Metropolitan France, 4 to 9 working days for Europe, and 6 to 15 working days for the rest of the world, from the validation of your order.

In the event of a mandatory delivery date, we invite you to contact our customer service (contact@vextim.com) to assess the feasibility of the desired date.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above.

If the Products ordered have not been delivered within 30 days after payment of the order, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

Deliveries are made by an independent carrier, to the address provided by the Customer when ordering and which the carrier can easily access.
Delivery is deemed to have been made upon delivery of the products ordered by the delivery person to the customer who has accepted them without reservation.

In the event of a dispute by the customer for non-delivery of the package while the tracking status mentions "package delivered to mailbox", a claim will be opened for investigation with the delivery services. The customer will be informed of the result of the investigation within 14 days. Since the Post Office agents are sworn, only packages recognized by the carrier as being undelivered will give rise to a reissue or a refund of the products concerned, according to the customer's choice. The refund or reissue will be made quickly after confirmation of the non-delivery.

Packages returned to us due to non-claim, customer-attributable address failure, or any other reason for which we cannot be held responsible will not be eligible for a refund of the initial costs. However, the products may be reshipped for new shipping costs to be paid via a banking platform. If the lack of addressing or non-claim is due to a fault on the part of the seller, the customer may choose between a full refund of the order or reshipment of the products at no additional cost.

ARTICLE 6 – TRANSFER OF OWNERSHIP

The transfer of ownership of the Products from the seller to the customer will only take place after full payment of the price and receipt of the products by the latter.

ARTICLE 7 – RIGHT OF WITHDRAWAL AND REIMBURSEMENT

The Customer has a period of 14 days from the date of receipt of the products to exercise his right of withdrawal.

To exercise this right of withdrawal, the Customer must complete and sign the withdrawal form available by clicking here , then send it by email to the following address: contact@vextim.com. We will acknowledge receipt of this withdrawal and communicate the address for the return of the products.
The Customer must return the product within 14 days of communicating his decision to withdraw, at his own expense. The product must be returned in its original condition, unworn, unwashed, with all labels intact and in the original packaging.

Exceptions to the right of withdrawal : For reasons of hygiene, the right of withdrawal does not apply to underwear. Returns of these items are not accepted, except in the case of an obvious and justified manufacturing defect, or an error on our part.

Subject to compliance with these conditions, VEXTIM undertakes to reimburse the Customer for the full amount paid for the product concerned, without undue delay and, in any event, no later than 14 days after receipt and verification of the condition of the returned products. The reimbursement will be made by the same means of payment as that used for the initial transaction.

The “Zen Guarantee” option allows you to extend this period to 90 days and reimburse the shipping costs, in addition to the reimbursement of the product.

ARTICLE 8 – EXCHANGES

In addition to the right of withdrawal, we also offer an exchange option for our products. To initiate an exchange, the Customer must contact our customer service by email at contact@vextim.com within 14 days from the order date, providing the order number and details of the item to be exchanged.

At VEXTIM, exchanges are simple, economical and ecological. There is no need to return the items. Instead, a credit in the form of a code will be sent by email. The Customer will have to pay the shipping costs for the reshipment of the new items, unless he has opted for the "Zen Guarantee" option.

Exchange conditions:

• Only one exchange request can be made.
• The exchange can only be made on a model identical to the product ordered (change of size or color only).
• You have 14 days from the order date to request an exchange.
• The validity period of the credit for exchange is 14 days.

We reserve the right to refuse any exchange that does not meet the conditions set out above.

ARTICLE 9 – LEGAL WARRANTY ON PRODUCTS

The Customer acknowledges having been informed, even before the issue of any order, of the legal guarantees from which he benefits automatically and without additional payment on the products, namely:

• The legal guarantee of conformity provided by the Consumer Code for products that are apparently defective, damaged or damaged or do not correspond to the order, allowing you to obtain, within two years of delivery of the product, free of charge, the repair or replacement of the product.
• The legal guarantee against hidden defects provided for by the Civil Code, arising from a material, design or manufacturing defect affecting the product delivered and making it unfit for use, under which the Customer may request, within two years from the discovery of the defect, total or partial reimbursement of the product which has proven to be unfit for use.

In order to assert its rights, the Customer must inform the Seller, in writing, of the non-conformity of the products within the time limits referred to above. The Seller will refund, replace or repair the products or parts under warranty deemed non-compliant or defective.

Refunds for products deemed non-compliant or defective will be made as soon as possible following the Seller's discovery of the lack of conformity or hidden defect, by the same means of payment as that used by the Customer when placing the initial order.

The Seller shall not be held liable in the event of improper use of the product, use not in accordance with the instructions for use, negligence or lack of maintenance on the part of the Customer, or in the event of normal wear and tear of the product.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant or defective products.

ARTICLE 10 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions and the transactions resulting from them are governed by and subject to French law. These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

In the event of a dispute, and in the absence of an amicable solution, the French courts will have sole jurisdiction to hear the matter, subject to a specific attribution of jurisdiction arising from a particular law or regulation.